Join The Top CX Leaders In Miami

Zuma | June 20th, 2024

Join the most influential CX Leaders in the Miami metro and learn practical ways to plan, execute, and lead AI adoption within your contact center.

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What you’ll learn

  • Master the art of Resolution. Resolve calls with AI to unlock 50% net savings, higher CSAT, and lower agent attrition

  • Harness the power of GenAI. Learn which solutions and strategies deliver simplicity, self-service and control over GenAI

  • Accelerate your transformation. Get a proven framework to create an actionable strategy with minimal risk and faster time-to-value

Join us for cocktails and a Japanese izakaya dinner at Miami’s beautiful waterfront restaurant Zuma. Anna Skidmore, VP of Customer Care at Ipsy, will share how Ipsy is tackling contact center automation and her vision for the future.

Speakers

Gadi Shamia
CEO & Co-founder at Replicant
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Anna Skidmore
Vice President, Customer Care at IPSY
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Location

Zuma Miami

270 Biscayne Boulevard Way
Miami, Florida 33131

 

Agenda: June 20, 2024

5:00pm to 5:30pm
Welcome and Cocktails

5:30pm to 6:00pm
Keynote by Gadi Shamia, CEO Replicant

6:00pm to 6:30pm
Fireside Chat with Anna Skidmore

6:30pm to 8:30pm
Dinner and chats

8:30pm
Event concludes